Refund policy

RETURNS POLICY

We’re still here for you around the clock with all our usual delivery and payment options! Plus, if for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Returns are free of charge in the UK (England, Wales, Scotland – excluding Scottish Highlands & Islands) – just follow our returns policy below to get started!

Our returns deadline for orders is 30 days from receipt of goods.

We want you to be completely happy with your Dublin order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective.

Returned merchandise should include the packaging and tags and be in the same condition as when it was received. If your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product.

Please use the original or another shipping box/packaging when returning items such as footwear.

Please note: Upon assessment of the returned item, if the item is deemed unsaleable, you will be contacted by our Customer Service team to advise of this. It is then your decision as to whether or not you receive the item back from ourselves. To ensure that your item is suitable for a refund, please ensure there is no dirt, water, or large amounts of hair left on the item.

If you are returning a Faulty Item, the above section on the condition of returned items still applies under the Health and Safety at work Act 1972.

HOW TO RETURN AN ITEM

Thank you for your recent purchase from Dublin. Should you need to contact our team or return your order, please refer to your Online Order Confirmation Number as emailed to you at the time of purchasing.

Our online returns process is simple and easy to follow.

Please click HERE and complete the steps provided to submit your return. If you're an existing customer, you can also access this information by logging into your account.

 Please follow the steps below to submit your return:

  • Click HERE to take you to your orders
  • Click on the order you wish to return
  • Select “Request Return” in the top left corner
  • Follow the prompts to choose the item and reason for return

Returns: You may return eligible products within 30 days of delivery. Products should be returned unused and in saleable condition with original tags and packaging, except where the product is faulty or your statutory rights otherwise apply. Sale and clearance products purchased online remain subject to applicable statutory consumer rights.

Please note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

Returns are free of charge in the UK (England, Wales, Scotland – excluding Scottish Highlands & Islands) when you follow our returns process outlined above. Please use the link below to start the returns process. Please note, if you choose to return items using another method, any associated costs will be at your own expense and will not be refunded.

We will process your refund within 14 days of receiving the returned goods.


RETURNS FROM JERSEY, GUERNSEY, NORTHERN IRELAND, REPUBLIC OF IRELAND, SCOTTISH HIGHLANDS, FRANCE OR GERMANY

We cannot cover return postage costs for customers in Jersey, Guernsey, Northern Ireland, Republic of Ireland, Scottish Highlands, France and Germany, which includes any initial delivery costs, if there is nothing wrong with the item you have ordered, we can only refund the cost of the item itself. For faulty or damaged items, or if you have received the wrong item, we will cover any of your postage costs to get the item back to us.

Please post your return to:

Dublin B2C Returns
Unit 5
Shipton Way
Express Business Park
Rushden
Northamptonshire
NN10 6GL

We will process your refund within 14 days of receiving the returned goods.

Please note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

REPLACEMENTS AND EXCHANGES

If the item you have received is faulty or damaged, or if you have received the wrong item, then please follow the standard returns process to get the item back to us. We will be happy to send out a replacement product and cover the cost of postage.

Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.